FAQ

Our design drawings include details about the raw materials, and we select appropriate materials based on your requirements.

If you have specific raw material preferences, please contact our sales representatives. We will do our best to accommodate your needs.

Our engineers will review the design files you provide to ensure the accuracy and feasibility of production. The review time will vary depending on the complexity of your design and typically takes 5-7 working days.

You can provide design files through email or online cloud transmission. We recommend using commonly used file formats, such as X_T, STEP, DXF, DWG, PDF etc. If you have other specific requirements, you can contact us.

We request machine configuration and other confidential information to ensure that the telescopic covers we design and manufacture perfectly match your machine's requirements. This information helps us to:

• Accurate Design: Understand the specific configuration of your machine so that we can design covers that meet your machine's requirements, ensuring their performance and longevity.
• Avoid Interference: Ensure that the covers do not interfere with or damage other parts of your machine, preventing malfunctions or failures due to improper design.
• Improve Efficiency: By fully understanding your machine's configuration, we can provide more efficient and suitable solutions, reducing trial and error costs and time.
• Customization: Every machine has unique needs and configurations. This information allows us to offer truly customized products that meet your specific requirements.

We understand your need to protect confidential information and are committed to maintaining strict confidentiality for all received data. This information is used solely for the purpose of product design and manufacturing, and we comply with all applicable privacy and data protection regulations.

If you have any concerns or need further explanation, we are always ready to assist.

Telescopic covers for machine tools are protective shields that keep mechanical parts like guideways and spindles free from contaminants such as chips and coolant. They consist of overlapping metal sections that extend and retract with the machine's movements, resembling a telescope. These covers are durable and crucial for maintaining the precision and cleanliness of CNC machines, requiring regular maintenance to function properly.

• Type of Machine: Choose a cover specifically designed for your type of machine, such as milling machines, lathes, etc.
• Dimensions and Shape: Measure key areas of your machine, like the guideways and worktable, to ensure the selected cover completely protects the required regions.
• Range of Motion: Consider the range of motion of your machine and choose a cover that provides protection in all operating states.
• Material: Options for durable materials that can withstand common contaminants in your work environment, such as metal chips, grease, and coolant.
• Installation and Maintenance: Select covers that are easy to install and maintain to reduce long-term maintenance costs and downtime.

These considerations will help you choose the most suitable and effective telescopic cover to protect your machine tool, extend its lifespan, and maintain operational efficiency.

To guarantee the quality of our customized telescopic covers, we employ digital twin technology throughout the production process. This approach includes simulating the product formation using digital models, from raw material procurement and production process simulation to final product inspection, ensuring that the product quality meets both customer needs and standards. Every product is subjected to a stretch test before shipment. If any quality issues are found, customers can contact us for after-sales service. We aim to provide effective solutions to minimize any potential downtime losses.

• The time required to start production varies depending on the quantity and complexity of your order. Typically, it takes 15-30 business days.
• If you have an urgent requirement, please contact our sales representatives. We will do our best to accommodate your needs.

We provide design and production services for customized telescopic covers. You can contact us through our official website or by email at Sales@tdcover.com.

We will provide a reasonable quotation based on customer's need and design difficulty. For customers who order in large quantities or have long-term cooperation, we will offer corresponding discounts or preferential policies.

Once the customized product development is completed and validated through trial production, we do not set a minimum order quantity limit. You can place an order according to your needs. For customers who order in large quantities or have long-term cooperation, we will offer relative discounts or preferential policies.

At Tien Ding Industrial Co. LTD, we offer a wide range of professional services to support our telescopic covers. Our services include custom design consultations to ensure our products meet the specific requirements of your machinery, installation support to assist with the proper setup of our covers, and comprehensive maintenance services to ensure long-term durability and performance. Additionally, we provide prompt technical support and troubleshooting to address any issues swiftly. Our team is dedicated to providing high-quality service to enhance the functionality and efficiency of your equipment.

Yes, we offer comprehensive after-sales service for all our telescopic covers. We encourage customers to reach out with any issues related to their purchased products, and we are committed to resolving any problems swiftly to minimize downtime and ensure satisfaction.

We are committed to providing high-quality telescopic covers. If you encounter any product issues or defects, we encourage you to contact our customer service team immediately. Upon receiving your report, we will initiate an investigation to determine the cause of the issue. Depending on the findings, we may offer solutions such as repairs, replacements, or a full refund. We also use these incidents as feedback to improve our manufacturing processes and prevent future defects. Our goal is to resolve any concerns quickly and to your complete satisfaction.

The duration of the repair process depends on the complexity of the issue. Upon receiving the product, we will conduct an initial inspection and provide a quotation for the necessary repairs. Once the quotation is confirmed by you, the repair process will take approximately one to two weeks. Should additional time be required, we will inform you in advance.

Products are manufactured in Taiwan. We ensure high-quality manufacturing standards and supporting the local economy. Our facilities utilize advanced technology and follow strict quality control processes to deliver the best products to our customers worldwide.

We offer various shipping options to accommodate the needs of our customers globally. For international clients, we primarily operate under Free On Board (FOB) terms to ensure clear responsibility and cost distribution during transportation. For smaller items, we are open to negotiating other delivery methods to meet different logistical needs. We partner with reliable shipping companies to ensure safe and efficient delivery of our products. Customers can choose from standard or expedited shipping options, depending on their urgency and budget. For large orders or special requirements, please contact our customer service team to discuss customized logistics solutions. We aim to provide flexible and secure shipping options to ensure that your products arrive in excellent condition and on time.

Yes, we can accommodate your production schedule if you provide a reliable Master Production Schedule (MPS). In such cases, we will coordinate with you to maintain an inventory based on your needs and ship orders accordingly. However, if there are any design changes or production discontinuations, we require assistance in depleting the existing inventory before making the switch.

• Warranty Period: We offer a warranty period of one year from the product's nameplate date or 18 months from the shipment date, whichever comes first.
• Warranty Service: During the warranty period, we will provide free repair or replacement services. However, the warranty does not cover damages resulting from improper use, incorrect installation, failure to perform maintenance, accidents, or external factors.

These warranty terms should clearly explain our warranty policy to customers. If customers have any questions or need further clarification, we are always ready to assist.

After the warranty period, we will charge for repairs based on the actual repair situation. We will provide a quotation before the repair and proceed only after receiving your confirmation.

During the warranty period, the customer is responsible for the shipping costs both ways. If the repair is confirmed to be covered under warranty, we will cover the repair costs.

We will strictly protect customer privacy and intellectual property, and all design and manufacturing processes will be kept confidential. We can also sign a confidentiality agreement with the customer to ensure their privacy and intellectual property are not infringed upon.

We take your personal information security very seriously. All collected personal information is stored securely with encryption and is used only to process your orders and provide better service. We do not share your personal information with third parties without your explicit consent, except as required by law.